BigPlants
Contact us
Have a question, found a bug, or need help with your account? Reach out and our team will get back to you as soon as possible.
Note for the app owner: Replace the placeholder email below with your real support address before submitting to the App Store. A Support URL and a reachable contact are required by Apple.
Response time
We typically reply within 1–2 business days.
Report a problem
Include your device model, OS version and a short description so we can help faster.
Privacy requests
For data access or deletion, email us and mention your registered account.
Frequently asked questions
How do I identify a plant?
Open the Scan tab and either point your camera at the plant for a live scan, or upload a photo from your gallery. BigPlants will show the most likely match along with a detailed botanical report.
Why does the app need camera and photo access?
The camera is used for real-time plant recognition, and photo access lets you upload existing pictures for analysis. You can manage these permissions any time in your device settings.
Does plant recognition work offline?
Real-time camera recognition runs on your device, so it can work without a constant internet connection. Uploading a photo for a detailed cloud report and using the AI chat require an internet connection.
How accurate are the results?
BigPlants shows the top matches with a confidence score. Results are most reliable in good natural light with a single plant centred and in focus. Always double-check before relying on identification for safety decisions, especially regarding toxicity.
How do I change the app language?
BigPlants supports English and Vietnamese. You can switch languages from the Settings tab inside the app.
How do I edit my profile or reset my password?
Go to the Settings tab to edit your profile details. To reset a forgotten password, use the "Forgot password?" link on the login screen and follow the OTP verification sent to your email.
How do I delete my account?
Email us from your registered address with a deletion request and we will remove your account and associated personal data in line with our Privacy Policy.
How do orders and payments work?
You can add plants and pots to your cart, review an order summary, and check out securely. Payment is handled by trusted third-party providers.